Posted by savemytable in Uncategorized on January 21, 2011
One of the integrated guest paging functions within Save My Table (along with automated voice calls at the touch of a button) is …
customizable 2-way text message paging to your guests
When the waiting party’s table is ready, the host simply pushes a button on the notification item that appears on the screen, and a text is instantly sent to the guest’s cell phone.
The guest can also reply to the text, and the reply appears right next to the notification to the host, so the restaurant is kept up to date by the guest, too. For example, the guest might reply “on the way”, or “will be there in 5 minutes.” This gives the host the option to make an informed decision about pushing that guest back to the top of the wait list and seating another guest while waiting for the paged party to return to the host stand.
It’s one of the many features of Save My Table that we’re getting rave reviews about from our client restaurants. We invite you to try it out for yourself with a free 14-day trial of Save My Table, you can get going today!
Posted by savemytable in Uncategorized on January 4, 2011
Happy New Year!
What trends changed the restaurant industry the most in 2010? While we obviously think the trend towards electronic table management tools is the most exciting thing, we might be a bit biased! What do you think?
We’d love to know your thoughts, and hope you all have a great 2011. If you haven’t checked out Save My Table yet at your restaurant, we invite you to give us a 2 week spin, with our no-risk free trial.
Posted by savemytable in Uncategorized on December 6, 2010
How does your restaurant use it’s customer lists? Do you maintain a customer list database at all?
Once of the many advantages to using Save My Table is that it automatically builds, and maintains, your customer list database.
As reservations are made, and walk-ins sat, every bit of information entered is stored, building your database continuously and seamlessly.
This data can then be used in a variety of different ways. You can of course send mass e-mails to drive repeat business to your customer list, to everyone in your list, or a segment based on your own custom filter criteria.
You can also create a downloadable list based on a custom filter. For example, you could filter for only those visitors who have come in more than twice in the last 30 days, or those that haven’t come in recently, or those that have an upcoming birthday. You can then either send an e-mail right away right from Save My Table, or this list can then be downloaded to Excel and used to create mailing labels for a mailer campaign.
The marketing benefits of a well maintained, continuously updated, customer list database can be huge. If you’re not already running Save My Table at your restaurant, I hope you will check us out.
How much time do you spend sourcing interesting craft beers for patrons at your restaurant? According to this article from Craft Beer Restaurant http://craftbeerrestaurant.com/Craft_Beer_Restaurant/Cigar_City.html it may well be worth the effort. It not only will drive new guests, but it will potentially improve the quality of your restaurant’s image with existing customers.
What else might help improve your restaurant’s image to your customers? Save My Table SaaS software for restaurants – with it’s ability to drive new guests through on-line reservations, page parties when their table is ready via SMS text message or automated voice-call, and seat guests at the optimal table.
Posted by savemytable in Uncategorized on November 11, 2010
There’s no escaping the importance of social media now, it’s everywhere! That’s why our next monthly release is internally named “Social Release One”. It’s our first step into helping restaurant integrate with the social media networks (Twitter, Facebook on this go ’round) directly from their host stand application.
While there’s lots of things on the horizon, here’s some features that will be added next:
- Automatic posting to Twitter when a new e-mail campaign is sent – this will be an automated headline with a shortened link to the campaign.
- Facebook and Twitter connected reservation widget. Now a restaurant’s guests won’t need to fill in their information each time they make a reservation – if they connect to with their Facebook or Twitter log-in, we’ll remember them and fill out their information for them.
- Introduction of a Facebook page reservation widget. This easy to drop in widget can be embedded right into your restaurant’s fan page.
If your restaurant isn’t runing Save My Table, give us a go. A free trial can be started in about a minute, and there’s no credit card required.
Posted by savemytable in Uncategorized on October 31, 2010
Keeping tabs on your guests comings and goings, and especially on their (sometimes ever-changing) likes and dislikes, is one of the most critical part of effective front of house management at a restaurant.
Save My Table makes this job a lot easier.
Firstly, Save My Table keeps a complete customer history (including walk-ins, reservations, no-shows, complaints, and everything else) for every customer, plus, with the powerful notes and labeling feature, you can easily tag individual notes and reservations.
For example, if a customer complains about bad service: a text note is good (and is helpful when you look at the details of a specific transaction – so Save My Table still, of course, lets you take text notes). But – by labeling the note (in this case, perhaps, “Complaint” and “Bad Service”), it becomes filterable and instantly identifiable.
So, give our table management software for restaurant a try – we think you’ll love it.
Posted by savemytable in Uncategorized on October 11, 2010
Do you manage or own a restaurant? Do people sometimes have to wait for a table at your restaurant?
If you answered yes to these 2 questions, you might want to check out Save My Table, at www.savemytable.com.
Automated wait list management is one of their main features, along with SMS text message paging, automatic best-seat suggestions to your host staff, and visual dining room status monitoring.
If you want to give it a try, check out the 2-week free trial, with no credit card required.